**General Terms and Conditions for Online Shop Selling Natural Skincare Products in Europe**
Effective Date: [01.05.2024]
SELLER INFORMATION
Details of the business selling products and related services in the online store:
Responsible Person: Geosics László EV
Registered Office and Mailing Address: 1101 Budapest, Kőbányai út 52. fsz. 14.
Tax Number: 67924363-1-42
Website: www.perlaskin.care
E-mail: hello@perlaskin.care
Phone Number: +36 20 4447748
Data Controller Registration ID: NAIH-110667/2016, NAIH-110773/2016
Hosting Provider Name: Webonic Kft.
Hosting Provider Address: 8000 Székesfehérvár, Budai út 9-11.
Hosting Provider E-mail: SUPPORT@WEBONIC.HU
Hosting Provider Website: www.webonic.hu
**1. Scope of Application**
These General Terms and Conditions (referred to as “Terms”) govern the use of our online shop for natural skincare products and the purchase of products available on our website. By using our services and purchasing products, you agree to comply with and be bound by these Terms. Please read this agreement carefully before using our services.
**2. Definitions**
– “Website” refers to the online shop accessible via www.perlaskin.care.
– “Products” refers to the natural skincare and related products available for purchase on our website.
– “Customer,” “you,” and “your” refer to the individual or entity using our website and purchasing our products.
– “Europe” refers to the geographical region within which our services are offered.
**3. Product Information**
We strive to provide accurate and up-to-date product information on our website. However, we do not warrant that product descriptions, pricing, or any other content on the website is error-free. In the event of inaccuracies or errors, we reserve the right to correct them without prior notice.
**4. Orders and Payments**
– Placing Orders: You may place orders through our website. By placing an order, you agree to pay the total amount for the products selected, including shipping fees and taxes (if applicable).
– Payment Methods: We accept various payment methods, including credit/debit cards, electronic wallets, and other forms of payment as specified on our website.
– Order Acceptance: An order confirmation email will be sent once your order is accepted. However, order acceptance is subject to our discretion, and we reserve the right to refuse or cancel any order.
– Pricing: Prices for our products are listed on our website and are subject to change without notice. Prices displayed at the time of purchase are applicable to that order.
**5. Shipping and Delivery**
– Shipping: We will ship your order to the address you provide during the checkout process. Shipping times and fees may vary based on your location and the selected shipping method.
– Delivery: We will make every effort to deliver your order within the estimated delivery timeframe. However, we are not responsible for delays caused by unforeseen circumstances or third-party shipping carriers.
– International Orders: We offer shipping within Europe. Please check our website for the list of countries we ship to.
**6. Returns and Refunds**
In the event that you need to make a return or request a refund, please contact us via email at hello@perlaskin.care . We are committed to ensuring your satisfaction with our products, and we will do our best to address any concerns you may have.
**6.1. Reclamation Process**
If you have any issues with your order or products received, please contact us promptly via email to initiate the reclamation process. We kindly ask that you provide detailed information about the nature of the issue, including your order number and any relevant photographs if applicable. We will assess your reclamation and provide further instructions accordingly.
**6.2. Damaged Products**
If you receive a damaged product, we offer the option to exchange it for a replacement. Please notify us of any damaged products within 3 days of receiving your order. We may request photographic evidence of the damage to assist with the evaluation process.
**6.3. Return Shipping**
Please note that the cost of return shipping for non-damaged products must be borne by the customer. We recommend using a trackable shipping service to ensure the safe return of the products. We are not responsible for any returned items lost or damaged during transit.
**6.4. Refund Eligibility**
Refunds will be issued for returned products that meet our return eligibility criteria. Returned products must be unused, in their original packaging, and in resalable condition. Once we receive and inspect the returned items, we will process the refund to the original payment method used for the purchase, excluding any shipping costs.
**6.5. Refund Processing Time**
Please allow 3 working days for the refund to be processed after we have received and inspected the returned items. The timing of the refund may vary depending on the payment method and financial institution.
**6.6. Contact Us**
If you have any questions or need further assistance regarding returns and refunds, please don’t hesitate to contact us via email at hello@perlaskin.care Our customer service team will be happy to assist you.
By making a purchase on our website, you acknowledge and agree to abide by our Returns and Refunds policy as outlined above.
**7. Privacy and Data Security**
Your use of our website and the information you provide are governed by our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
**8. Intellectual Property**
All content on our website, including text, images, logos, and product information, is protected by intellectual property rights. You may not reproduce, distribute, or use this content without our prior written consent.
**9. Limitation of Liability**
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our website or the purchase of our products.
**10. Governing Law and Dispute Resolution**
This Agreement is governed by the laws of Hungary. Any dispute arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts located in Budapest.
**11. Changes to this Agreement**
We reserve the right to update or modify this Agreement at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Agreement periodically.
**12. Contact Information**
If you have any questions or concerns about this Agreement, please contact us at hello@perlaskin.care.
By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.