Frequently Asked Questions
How will the purchased product reach me?
The product will be delivered to the specified shipping address by DHL courier within 3-5 business days from the order date. We will send a notification via email about the shipment. The package can be tracked using the tracking number.
How much does shipping cost?
Within Germany, shipping is €4.50, including package insurance and tracking. For shipments to other EU countries, please contact us at perla@perlaskin.care email address.
What information do I need to provide when placing an order?
Basic information necessary for shipping and billing, including:
- Your first and last name
- Email address
- Phone number
- Billing address
- Shipping address
Who else can access my information?
Your data is handled confidentially and will not be shared with unauthorized persons. Only we, the creators of the product, and our logistics center have access to your data. For more information on data handling, refer to our Terms and Conditions and Privacy Policy on the website.
Which countries are eligible for shipping?
Currently, we ship to Germany, but if you would like to order to another EU country, please contact us at hello@perlaskin.care and we will find a solution.
What payment methods are available for the products?
In our webshop, you can make a secure payment via PayPal.
I have additional questions; whom can I contact?
You may find answers to your questions in the FAQ section. If not, or if you have other comments or requests related to Perla, don’t hesitate to contact us via email at perla@perlaskin.care, and we will respond within two business days!